SHIPPING & RETURNS
AUSTRALIA (TRACKED)
FREE SHIPPING FOR ORDERS OVER $79 or FLAT RATE SHIPPING $7.99
P.O. Boxes or Auspost = $9.99 or Free over $79
Dispatch Time: 1-3 biz day
Shipping Time: 2-3 biz days
(non-metro areas 4-7 biz days)
We use Sendle (main couriers are Fastway and Couriers Please). All parcels will be noted as "Authority to leave". If you do require a signature or specific delivery instructions, please include this in the message box upon checkout (very bottom of page) or you can send an email straight after purchase.
NEW ZEALAND
FREE SHIPPING FOR ORDERS OVER $100 AUD or FLAT RATE SHIPPING $15 AUD
No P.O. Boxes, please provide residential or business addresses only.
Dispatch Time: 3-5 biz days
Shipping Time: 3-5 biz days
INTERNATIONAL
FLAT RATE SHIPPING $15 AUD or FREE OVER $150
No P.O. Boxes, please provide residential or business addresses only.
Dispatch Time: 5 biz days (every Thursday)
Shipping Time:
Asia & Western Europe (5-12 biz days)
North and South America (7-12 biz days)
Rest of World (8-14 biz days)
- There may be Taxes or Duties applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by Life of Cha. Customers are responsible for paying any additional customs or duties charges that may be incurred on their order. If you are unsure of the charges and whether you will be affected, please contact your local customs office. Life of Cha will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipment.
Note: Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process. When your order is shipped you will be sent an email confirmation which will include an order number and must be used when enquiring about your order. For any other countries, please email hello@lifeofcha.com.au and we will do our best to arrange delivery for you.
RETURNS
We understand every body is different however if you did not achieve the desired outcome from our tea or have a 'change of mind' we do not accept returns/issue refunds. We will accept returns only for damaged goods that are not opened. For any customer who is concerned their product is physically damaged or faulty, please contact us at hello@lifeofcha.com.au including photo evidence.